August 12th, 2014
icomplete a SAAS provider has seen a rapid change in the way clients purchase their services. More businesses are demanding a CRM solution that provides support for not just a PC or Mac but mobile and tablet platforms too.
Given the Gartner predictions of mobile and tablet sales projections in the next few years over the PC this shouldn’t come as a surprise.
Gartner predicts that by 2015 media tablet shipments will reach around 50% of laptop shipments and Windows 8 will likely be in third place behind Google’s Android and Apple iOS operating systems. By 2013 mobile phones will overtake PCs as the most common Web access device worldwide and that by 2015 over 80% of the handsets sold in mature markets will be smartphones.
The mobile CRM market will grow 500% by next year as businesses continue to focus on customer experience management Last year, almost 39% of the CRM software market revenue was delivered by SaaS and this will increase to 42% by the end of 2013.
Business VoIP technology uptake has soared over the last few years. Not only does it offer much cheaper call rates but it is packed with fantastic features that businesses are using to manage and grow their businesses more easily. With the new breed of CRM and integrated it couldn’t get much better and here’s why: CRM and VoIP working in synergy Now all forms of communications can be logged and stored with a contact management CRM software all-in-one place centrally so nothing gets missed or duplicated amongst the team. The calls coming in get logged for report purposes, against users and contacts to monitor team activity and what latest conversations were had. Keeping everyone in the team up to date […]
When it comes to attracting more business or persuading your existing customers to spend more a well thought out marketing strategy is key. It is good to have the right marketing software tools to help not only automate the process but enable tracking and report analysis to measure the success of each marketing method. However, so many businesses are frustrated at the current marketing systems in the market place primarily because they aren’t properly joined up. Even bolt-on or plug-in email marketing to a CRM can be a challenge. Many resort to spending a lot of time and effort setting them up or just running 2 or 3 systems alongside one another to cover their marketing needs. icomplete CRM wanted […]
Many small business owners are aware of the effects their businesses practices are contributing to climate change. As a result they are striving to reduce the amount of waste, consumption and pollution their company generates and we are no exception.